Refund Policy

Refund & Returns Policy
Last updated: September, 2026

 

Changed your mind?
If you bought online, you can cancel your order within 14 days of receiving it, without giving a reason. Tell us at info@happy-returns.co.uk, then return the item within 14 days of telling us. Items must be unused, in their original condition and packaging, with all tags attached. We'll refund the price and the standard delivery cost within 14 days of getting the item back, or of receiving proof that you've sent it. Unless the item is faulty, you pay the cost of returning it.

Soft toys and plush items
For hygiene reasons, we can't accept returns of soft toys or plush items.

Other items we can't take back

• Baby rattles and teethers

• Sealed items, such as some games, puzzles or cards, that have been opened after delivery where they can't be resold.

• Gift cards.

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Faulty or damaged items
If something arrives faulty, damaged or not as described, contact us within 14 days for a full refund, including return postage. After 14 days, we'll offer a repair or replacement, or a refund if that isn't possible. This is in line with your rights under the Consumer Rights Act 2015.
 

How refunds are paid
We refund using your original payment method. Your bank may take a few working days to show it.

Contact
Happy Returns, 36 Rosslyn Hill, London, NW3 1NH. Email info@happy-returns.co.uk.

Your statutory rights are not affected.